returns policy
We want you to be completely satisfied with your purchase from Climber Vibe. If for any reason you're not entirely happy with your climbing clothing, we're here to help. Please review our return policy below:
30-Day Return Window: You have 30 days from the date of purchase to return any unused, unworn items for a full refund or exchange.
Items Eligible for Return: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
How to Initiate a Return: To initiate a return, please contact our customer service team at info@climbervibe.com. Be sure to include your order number and reason for the return in your message. Our team will provide you with further instructions on how to proceed.
Return Shipping: Customers are responsible for covering the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer.
Exchanges: If you would like to exchange your item for a different size or color, please indicate this when contacting our customer service team. We will do our best to accommodate your request, subject to availability.
Final Sale Items: Please note that sale items are final sale and cannot be returned or exchanged unless they are defective or damaged upon receipt.
If you have any further questions or concerns about our return policy, please don't hesitate to reach out to us. We're here to ensure that your experience with Climber Vibe is nothing short of exceptional.
Happy climbing!
Climber Vibe Team